National Renal Care
National Renal Care
Life-enhancing, person-centred renal care.
About NRC
National Renal Care (NRC) is a leading provider of person-centred kidney care, focused on improving the quality of life for individuals living with compromised kidney function. Their mission extends beyond treatment to empowering patients to manage their care with confidence and independence.
NRC partnered with Bitcube to digitise their manual systems and create a more accessible, engaging digital experience. Together, we set out to create a mobile app and content management system that would make renal care more accessible, intuitive, and empowering.
The Challenge
Like many in the medical field, NRC had long relied on manual systems, paper forms, disconnected records, and in-person communication. While this had served them well in the past, it became increasingly difficult to offer patients a consistent and accessible experience, especially as their needs became more varied and complex.
Different patients needed different support; some were just learning about kidney disease, others were managing treatment at home, and many relied on regular updates from dialysis centres. Internally, staff struggled with scattered data and manual processes, making it difficult to get a clear view of patient care.
Our goal was clear: to bring everything together through a mobile app and content management system, giving patients a simple, supportive way to manage their care, and giving staff a connected, centralised database to improve continuity and quality of care.
Our Solution
To bring NRC’s vision to life, we started with in-depth UX research to shape a mobile app and content management system tailored to the needs of a diverse patient base. The app, built in Kotlin and Swift, supports patients through every stage of kidney care, from medication and hydration tracking to symptom logging and educational resources.
Behind the scenes, we developed a secure backend system that syncs data from multiple sources into a centralised warehouse, ensuring accurate, up-to-date medical records. The CMS allows NRC teams to easily manage and update content, while patients benefit from a supportive, easy-to-use tool that puts them in control of their care.
Key Features of the Project:
- Kidney journey guidance tool.
- Access to blood and dialysis results.
- Personalised meal planner with recipes.
- Fluid intake tracking and management.
- Curated educational content.
- Medication reminders and logging.
- Symptom tracking for better care.
- Medication inventory management.
- Dialysis machine support info.
- Emergency contact shortcut.
- Holiday dialysis booking.
- GPS-based unit locator.
Client Overview
- Client: National Renal Care
- Location:South Africa
- Industry: Medical
Discover
- UX/UI Design
- Mobile App Development
- Bespoke Software Development
Tech
- C#
- Angular
- SQL
- Kotlin
- Swift
In the Media
The Results
Since launch, NRC has seen patients engage more confidently with their kidney health, using guided digital tools and easy-to-access resources. Educational content is frequently read and helps patients better understand their condition and treatment.
The NRC app has been downloaded over 5,000 times on Google Play, holding a strong 4.5-star rating, showing it meets patient needs.
Whether on personal phones or shared clinic tablets, patients now easily access treatment plans, track fluid intake, and manage lifestyle goals. These improvements support better treatment adherence and healthier habits, leading to an improved quality of life across NRC’s patient network.
Client Testimonial
“We have worked with Bitcube for 4 years, and continue to be impressed by their capability, customer service and strong work ethic.”
“A few things that stand out for me are their efforts to understand our business and their appreciation that customer experience has a massive impact in our operation.
Another one is their technical capability in that they can actually do the incredible things that they promise, which sounds simple, but very rarely is. At the start I thought ‘if this system does what these guys say it’s going, it will be phenomenal.’ And although I didn’t believe them at the start, it has done everything and more than they promised!
Bitcube has built a fantastic team of developers, and we will no doubt be continuing our relationship with Bitcube into the future. As we are UK based, when starting the project our biggest concern was about working remotely. However, this concern proved to be unfounded – collaboration and communication has been fantastic. When needed, we have been able to have daily calls and numerous screen-share sessions and we have also been able to catch up during their visits to London and my visits to their offices.”
Bruce Casalis
Founder & Managing Director
